FAQs

Get answers to frequently asked questions about Johnson Matthey and its businesses

We will continue to add questions to this section of the site. If you can't find the answer you're looking for here, please contact us.

RESEARCH CHEMICALS / ALFA AESAR

I would like an Alfa Aesar MSDS, chemicals, labware

Please contact uksales@alfa.com or visit the Alfa Aesar website to search for MSDS.

I would like some information on magnetic sustainability balances

Please contact uksales@alfa.com.

PRECIOUS METAL REFINING

Can I send my gold to Johnson Matthey for refining in the UK?

As your enquiry relates to gold refining, unfortunately we are unable to assist you directly as Johnson Matthey no longer have a gold refinery in the UK. If material is to be refined by Johnson Matthey it would need to be shipped to one of our gold refineries in the USA or Canada. These refineries operate a strict criteria for customers, if you are a triple A rated international, publicly traded gold mining company or a global financial institution well known in the gold trading world. Then please contact one of the refineries listed below to obtain refining terms. JM Brampton 130 Glidden Road Brampton, Ontario L6W 3M8 Telephone: 905-454-6880 Fax: 905-454-6869 JM Salt Lake City 4601 West 2100 South Salt Lake City, UT 84120 Telephone: 801-924-6072 Fax: 801-973-7313

Do you refine dental scrap?

Dental scrap we accept are crowns and alloy scrap, and also lower grade sources such as floor sweeps, grindings or other residues. Our sampling and refining facilities offer the highest standards and experience in evaluation, analysis, customer support and metal return to you. Please contact refining@matthey.com for more information.

Do you refine chemical and pharmaceutical catalysts?

Johnson Matthey Refining & Recycling recovers precious metals from catalyst intermediates, process catalysts and other production residues that contain precious metals. We recover precious metals from may supported catalysts including carbon based powder and paste catalysts, granular and pelleted catalysts, activated alumina powder, silica, calcium carbonate, barium sulphate and zeolite catalyst supports. Other materials contaminated with precious metals such as wipes, filter clothes or distillation residues can also be accepted for recovery. As the largest global full-service refiner of precious metals, our services, technologies and refineries represent the most comprehensive and advanced precious metal refining facilities in the world. Please contact refining@matthey.com for more information.

Will you buy spent catalysts from me?

Johnson Matthey does not handle one-off transactions. Any business should be ongoing and regular from a public, corporate entity. Minimum volumes we are interested in are: gold, around 15,000 ounces; silver, around 250,000 ounces. Please contact refining@matthey.com for more information.

Will you refine my personal metal?

Unfortunately, Johnson Matthey does not accept personal metal for refining.

GOLD AND SILVER

Would Johnson Matthey like to buy my gold from Africa?

We are currently not looking to take on any new business in the African account.

Where can I buy Johnson Matthey bars?

Depending on your location, you may wish to visit one of these reputable dealers: in the UK: www.guernseymint.com, in the US www.amark.com, and in Canada www.kitco.com.

Can you give me some information about the serial numbers on my precious metal bar?

Johnson Matthey does not keep a record of serial numbers marked on to our bars so we are unable to help you in this matter. You may wish to visit a local reputable dealer who may be able to advise you.

How much is my bar worth – will you buy it from me?

Johnson Matthey does not deal in the retail end of the precious metal market. You may wish to contact a local reputable dealer. Please note that the sale of your bar may be subject to handling charges, which will vary depending on the dealer you choose.

Why don't all Johnson Matthey bars have serial numbers?

We only stamp a serial number on bullion bars that are deliverable on the various commodity exchanges around the world. The 100 ounce silver bar is not an exchange deliverable product, but rather a retail investment product. There are probably hundreds of Johnson Matthey 100 ounce bars in the market that do have a serial number, but they were made many years ago. Provided you purchase from a reputable source, and the bar looks like the generic Johnson Matthey bar you are familiar with, you should not have any problems. Good luck with your investment.

I want to sell precious metals to Johnson Matthey

Thank you for your interest in selling precious metals to the Johnson Matthey group. In order for us to determine if we can be of service, we would need an accurate description of the materials, the volumes and, of course, where they came from. Please email jmpr@matthey.com with the information.

Did Johnson Matthey make this particular cup/plate/etc?

Please email jmpr@matthey.com with full details of the item and a photograph. We will try our best to help.

HUMAN RESOURCES / RECRUITMENT

Do you offer work experience / internships?

Please submit your details to JM.Recruit@matthey.com, clearly stating the areas in which you are particularly interested. Your details will be stored on a centralised database which can be accessed by Human Resources teams across all our divisions. Should a relevant vacancy arise, you will be directly contacted.

I would like to apply for a job outside the UK

In the first instance, please visit the Careers section of this website. Alternatively, all of our office locations are shown on the Where we operate page of our website. Please contact the most appropriate location directly and they will tell you about local vacancies.

PRODUCTS AND TECHNOLOGIES

Please can you provide me with information on Dycat, Intercat and Fibercat

For further information, please contact our Process Technologies business via the website at www. jmcatalysts.com/ptd.

I would like to find out more on Puraspec / Katalco / AMOG purifiers

For further information, please contact our Process Technologies business via the website at www. jmcatalysts.com/ptd.

REACH

I would like an ISO, REACH or Quality certificate

For enquiries relating to REACH, please visit the Sustainability area of this website and click on the REACH section. For other enquiries, please email jmpr@matthey.com with full details of the certificate required and the Johnson Matthey business and location you deal with.