A new product developed in our Advanced Glass Technologies (AGT) business is improving the health and safety of both our workers and customers

Developing automotive glass products at our Advanced Glass Technologies site in Maastricht, Netherlands
Developing automotive glass products at our Advanced Glass Technologies site in Maastricht, Netherlands

The AGT team has produced a new silver conductive paste that is more robust than its predecessor and safer as it doesn't include phthalate, a chemical compound that can be harmful to people and the environment.

A safer alternative

Silver paste is used by our automotive glass customers as a high performance product for applications such as rear window defrosters. Experts from our technical sales, product development and quality assurance teams in the US and the Netherlands reformulated this popular group of products after exploring customers' needs.

The new paste is the result of work to redesign or retire products containing phthalates. Because these chemicals can be absorbed by the human body, they are suspected of harming people's health so steps are being taken to remove them from common sources of exposure.

Collaboration and customer focus

Collaboration and customer focus were the key to this project. The customer was interested in a phthalate free alternative for this essential product if, and only if, it improved on the earlier version. The team met this requirement through a rigorous sampling and customer testing programme to create a robust new product that is safer and healthier for Johnson Matthey to produce and for our customers to use.

This work supports our drive to innovate and design more efficient, more durable products which create value for our customers and protect human health. Working closely with our customers throughout the development process and listening to their concerns led to the adoption of the improved version, which has now sparked interest in the wider marketplace.