Carol joined from Metro Bank where she was Chief People Officer and had a significant focus on developing diverse talent and capability across all parts of the organisation. Before joining Metro Bank in 2020, Carol was HR Director for Centrica’s Consumer business where she focussed on business transformation and culture change. Prior to these roles, Carol worked in oil and gas exploration and production businesses. Carol started her career on a HR Graduate Scheme in Thames Water having completed a MSc in Industrial Relations.