• Streamlining how invoices are processed and payments are managed
• Simplifying how we deal with your purchase order and invoice queries

We are going to start deployment this summer, changing the way we manage supplier information, buy goods and services, raise purchase orders and process invoices. As part of this change process, we are focusing on building out content and identifying supplier enablement opportunities, such as: 

• ​​Building on and migrating existing catalogues (if still relevant) into Coupa 

• ​Designing and building new content in Coupa, including Hosted Catalogues, Punch-out Catalogues and Requisition Line Forms 

• ​Enabling in scope suppliers for cXML invoicing 

• ​Onboarding suppliers to the Coupa Supplier Portal (CSP) for catalogue maintenance and invoicing purposes. 
   

Globally for all our businesses and sites, we now issue these through the Coupa platform, which makes the process much easier for all involved.

We can provide how to guides should you need more information on how to use the platform when you receive a tender/RFx request.
 

These tables confirm the format of the purchase order for each of our businesses and for sites which go live with Coupa in the coming months, and when this will change.  If there is no reference to changes being made this year, we will be in touch at a later date to advise when other businesses will migrate.

If you have received a purchase order and have a query, please send a request to the email address specified in the table for the JM business who issued the purchase order.
 

This information is supplied in these tables for each of our businesses. 
 

Below is a list of the mandatory information required to process and pay your invoice promptly. Without this information your invoice will not be approved for payment and there is likely to be a delay in receiving your funds.  

Please note: if your invoice does not have all the mandatory information, it will need to be requested and may cause delay in payment or rejection of your invoice.  
 

Moving forward, your point of contact for any queries relating to your invoice or payments will be managed as outlined in the these tables.
 
Please note that your Site Accounts Payable contact will no longer be available to respond to direct phone calls or emails, other than those sent to the mailboxes advised in these tables. While we understand this may be a change for some, our central team is highly experienced and dedicated to dealing with invoices.  
 

Contracts templates and negotiated terms will be issued to you through our Coupa system from September 2024 and signatures on the contracts will be requested through DocuSign. The person working with you on the contract will request the names and email address for the person who should sign the contract on behalf of your organisation at the time.
 

We are simplifying our process of managing your organisations vendor master data and from September this year we will be requesting this data through the electronic forms in the Coupa system instead of through manually emailed excel forms.

We will still conduct bank details validation separately as this is a key fraud prevention control.
 

If you have a specific question about Coupa you can email the team at JM_CoupaSupport@matthey.com.

If you have another question that is not covered in these frequently asked questions you can email the team at jmsuppliercommunication@matthey.com.
 

All invoices must be addressed to the JM legal entity and Business Unit/Sub-business Unit listed on the purchase order you receive, details below to enable you to update your master data.

Please note: new PO numbers will be issued from Coupa in July/August 2024.

All invoices must be addressed to the JM legal entity and Business Unit/Sub-business Unit listed on the purchase order you receive, details below to enable you to update your master data.